POLICIES
Cancellations & Rescheduling
Rescheduling
If you need to reschedule your appointment, you may do so up to 3 hours before your scheduled appointment time, at no additional charge. Please contact Ballence as soon as possible so we can find another time that works for you.
Cancellations
If you need to cancel your appointment, please provide at least 12 hours' notice. Cancellations made less than 12 hours before your appointment are non-refundable.
No-Shows
If you do not attend your scheduled appointment and do not contact Ballence in advance, the session will be considered a no-show and is non-refundable.
Repeated no-shows may result in the inability to book future appointments.
Marketplace Items Returns & Refunds
Due to the nature of our items (hand-poured/small-batch), we are unable to accept returns on our products.
All product sales are final to ensure safety, purity, and quality.